We understand that when you have a maintenance issue, you want it fixed right away. Quite often, we find that basic troubleshooting can resolve your issue. We have provided you quick solutions to common problems below.
This one is a tougher one to troubleshoot. Often times it requires a professional to diagnose and repair. But let’s try a few things… Did you test the breaker? | Is the power coming on at all? | Is the filter clean/obstructed? | Will the main fan turn on? If you responded ‘YES’ to the following and it’s still not working, please submit a service request.
- If applicable, did you reset the GFCI switch on the outlet?
- Did you check the breaker?
- Is it the whole house, or just one area? Look for “popped” GFCI switch, reset it if necessary.
- Test outlets, plug something in.
- Could it possibly be a neighborhood wide outage?
Most likely a GFCI outlet has been tripped somewhere in the house. Please take the following troubleshooting steps to see if this can be easily fixed.First, be sure all light bulbs in the affected lights are not burned out. If they are, please replace them. Next, please press and hold each reset button on each GFCI outlet in the kitchen, nearby bathrooms and anywhere else for a couple seconds each. Then turn off the corresponding breakers for this area of the house and wait 30 seconds before turning them back on.
Please watch the video below.
- Is it plunged?
- Are there any obstructions?
- Turn off valve at base/wall
- Is the toilet loose at the base or not secure?
- Tighten any loose bolts
- Check under garbage disposal
Please watch the video below.
Turn off water at sprinkler valve
Water shut off valves often get stuck or difficult to turn. Please use a household lubricant (like WD40) to loosen a tight valve. Follow directions on the packaging of the lubrication. This will usually loosen the valve enough for you to get it moving again.
Garbage disposal not workingIMPORTANT – NEVER PUT YOUR HAND INTO THE DISPOSAL!!! This seems obvious, but please check to be sure it is plugged in. Often, over time, the plug becomes slightly loose. If the unit does not turn on, locate the reset button under the unit and press and hold it for a few seconds. If that doesn’t work, try resetting the appropriate breaker in the main breaker panel.
GARAGE DOOR NOT OPENING
- Check sensors; are they properly aligned?
- Any obstruction/blocked scanner?
- Will it open manually?
- Check batteries in openers
WATER SOFTENER – WATER FEELS/TASTES DIFFERENT
- Out of salt?
- Check filter if applicable
REFRIGERATOR NOT COOLING
WATER HEATER ISSUES
The first thing we want to determine is what type of unit is this: Electrical or Gas.
Electric Water HeaterThere will be an electrical line that runs into the top of the unit. On this style of unit, there are two oval shaped access panels. These will be vertically aligned. The one you would want to access is the top panel. There will be two screws, remove these and the panel cover. Once this is removed, you will see a red circular button that says “RESET”. Push this button. If the unit is activated, you will feel a slight vibration when you place your hand on the tank. This will be the heating elements activating. If this fails, check your breaker panel to ensure none are tripped or in half trip mode.
Gas Water HeaterThe pilot may have gone out. If this is the case, the pilot will need to be lit. If so, the instructions for doing it will be labeled right on the pilot. After taking these steps, if the pilot light is now lit, let the water heater work for three to four hours before testing the water.
This is a simple fix that you can do yourself. Please follow the directions below: 1. Turn off the water heater using the correct breaker to be sure there is no power going to the hot water heater before you begin. 2. Use a screwdriver to remove the panel on the side (top and/or bottom) to uncover the temperature setting. 3. The temperature control will either have temperature settings shown in degrees or it might just say hot – cold. Move the temperature setting to a cooler setting. 4. Replace the cover and screw closed. 5. Turn the breaker for the hot water heater back on. 6. Wait at least 3 to 4 hours before testing the hot water temperature.
GAS OVEN NOT LIGHTING, PILOT LIGHT OUT
It sounds as though the light for the oven has blown out. This would be your responsibility to relight. It is very simple and easy to do. If there is a manual for your oven, please refer to it for instructions. If not, you can search online for a manual for that model or simply search for general instructions on how to change the light of an oven. If you prefer to have a contractor out to perform this, it will be at your cost.
Maintenance tips to keep in mind…
Do not Flush
Wet wipes, diapers, paper towels, feminine products into the plumbing system regardless of what the packaging says.
Change air filters every month.
Mow, edge and trim your lawn as well as trim your trees and bushes.
Garage laser sensors – keep free of dirt, cob webs, grass clippings from blocking sensors.
Know where the breaker panels are, reset the breakers when your ac, heat, water heater or garbage disposal doesn’t work.
Pest control is the responsibility of the tenant.
Garbage disposals have a breaker under or on the side of the breaker. Reset it if it does not work.
Keep your air condenser free from grass and grass clippings. Use a hose to spray down to keep your house cooler and more efficient.