We understand that when you have a maintenance issue, you want it fixed right away. Quite often, we find that basic troubleshooting can resolve your issue. We have provided you quick solutions to common problems below.
AC/HEATER
This one is a tougher one to troubleshoot. Often times it requires a professional to diagnose and repair. But let’s try a few things…
Did you test the breaker? | Is the power coming on at all? | Is the filter clean/obstructed? |
Will the main fan turn on?
If you responded ‘YES’ to the following and it’s still not working, please submit a service request.
ELECTRICAL
- If applicable, did you reset the GFCI switch on the outlet?
- Did you check the breaker?
- Is it the whole house, or just one area? Look for “popped” GFCI switch, reset it if necessary.
- Test outlets, plug something in.
- Could it possibly be a neighborhood wide outage?
PLUMBING
Please watch the video below.
GARBAGE DISPOSAL
Garbage disposal not working
IMPORTANT – NEVER PUT YOUR HAND INTO THE DISPOSAL!!! This seems obvious, but please check to be sure it is plugged in. Often, over time, the plug becomes slightly loose. If the unit does not turn on, locate the reset button under the unit and press and hold it for a few seconds. If that doesn’t work, try resetting the appropriate breaker in the main breaker panel.
GARAGE DOOR NOT OPENING
- Check sensors; are they properly aligned?
- Any obstruction/blocked scanner?
- Will it open manually?
- Check batteries in openers
WATER SOFTENER – WATER FEELS/TASTES DIFFERENT
- Out of salt?
- Check filter if applicable
REFRIGERATOR NOT COOLING
Coils clean?
WATER HEATER ISSUES
The first thing we want to determine is what type of unit is this: Electrical or Gas.
Electric Water Heater
There will be an electrical line that runs into the top of the unit. On this style of unit, there are two oval shaped access panels. These will be vertically aligned. The one you would want to access is the top panel. There will be two screws, remove these and the panel cover. Once this is removed, you will see a red circular button that says “RESET”. Push this button. If the unit is activated, you will feel a slight vibration when you place your hand on the tank. This will be the heating elements activating. If this fails, check your breaker panel to ensure none are tripped or in half trip mode.Gas Water Heater
The pilot may have gone out. If this is the case, the pilot will need to be lit. If so, the instructions for doing it will be labeled right on the pilot. After taking these steps, if the pilot light is now lit, let the water heater work for three to four hours before testing the water.
GAS OVEN NOT LIGHTING, PILOT LIGHT OUT
It sounds as though the light for the oven has blown out. This would be your responsibility to relight. It is very simple and easy to do. If there is a manual for your oven, please refer to it for instructions. If not, you
can search online for a manual for that model or simply search for general instructions on how to change the light of an oven.
If you prefer to have a contractor out to perform this, it will be at your cost.
Maintenance tips to keep in mind…
Do not Flush
Wet wipes, diapers, paper towels, feminine products into the plumbing system regardless of what the packaging says.
Air Filter
Change air filters every month.
Landscape
Mow, edge and trim your lawn as well as trim your trees and bushes.
Garage
Garage laser sensors – keep free of dirt, cob webs, grass clippings from blocking sensors.
Breaker Box
Know where the breaker panels are, reset the breakers when your ac, heat, water heater or garbage disposal doesn’t work.
Pest Control
Pest control is the responsibility of the tenant.
Garbage Disposal
Garbage disposals have a breaker under or on the side of the breaker. Reset it if it does not work.
Air Condenser
Keep your air condenser free from grass and grass clippings. Use a hose to spray down to keep your house cooler and more efficient.