General Questions

How can I view a home?

We have a self-show system available located on selected homes that allows you to view the property daily between 8AM-7PM. Self show system is done through ADT. Schedule a self-showing here.

What are the fees?

Smart Home Fee: $35 per month

Lifestyle Fee: Lifestyle fee varies by community and by state. Please see our communities for more information.

Administration Fee: $175

Application Fee: $65

Deposits: All of our homes require at least a one months deposit depending on approval.
For our build to rent communities a $500 holding fee must be paid within 48 hours of receiving application approval from Bridge Tower Properties. All $500 of this fee will be applied to your full deposit. If you cancel your move in this fee is non-refundable along with any paid deposit. All single family rentals will be held by paying full deposit within 48 hours of move in.

What features are included in the homes?

Our homes come with standard appliances, and upgraded features which include:

Dishwasher

Oven / Range

Vent Hood

Garbage Disposal

Stainless Steel Appliances (selected homes)

Sprinkler systems

Connections for electric dryers and washing machines

Mowing and edging of the front lawn

Is the listing rent negotiable?

Listing rent is not negotiable. The amount listed is the current rental rate for that property. Please note that prices are subject to change without notice.

What is the pet policy?

Allowed Pets: Cats, dogs, fish (max 50-gallon tank with written approval), and birds.

Not Allowed: Rottweilers, Pit Bulls, Chows, Dobermans, Staffordshire Terriers, Bull Mastiffs, Cane Corso or Wolf Hybrids and/or any mixed aggressive breeds, snakes, ferrets, iguanas, potbelly pigs, and rabbits.

Fees & Rent: $35/month per pet (max 3 pets). $400 non-refundable one-time fee per pet (due before move-in).

Service & emotional support animals: No fees or deposits apply. Reliable documentation, and verification are required.

What utilities are residents responsible for?

Residents are responsible for setting up their electric and water (also gas if applicable). All utilities must be turned on prior to the move-in date.

Can I make payments online?

Yes, you can by login into the resident portal you can make payments, check the status of your payments, and review your payment history.

How do I submit a maintenance request?

You can submit your service request through the Resident Portal or via phone. Quite often, we find that basic troubleshooting can resolve your issue, we recommend taking a look at our troubleshoot guide before submitting your request.

What are your office hours?

Our office hours are Monday – Saturday 8:30AM – 5:30PM

Is renters insurance required?

Yes, our residents are required to maintain renters insurance and provide proof throughout their lease term. We also offer renters insurance for your convenience!

Application & Requirements

How important is my credit in the application process?

Your credit is one of several qualifying criteria. Our application process also considers income, employment, rental history, and background. Please view our qualifications for more details.

What if I do not meet the income requirements, can I get a guarantor?

You can use a guarantor if an applicant does not satisfy the income criteria. The guarantor will be required to apply and pay an application fee and submit all documentation. Please download our full Rental Policy at the bottom of our Qualifications page for more details on guarantors qualifying requirements.

Do you offer leases longer than 12 months?

Yes, our lease terms options vary from 12 to 24 months.

What is the Renters Insurance Requirements?

We require Renters liability insurance policy in a minimum amount of $100,000. If you do not provide your own, you will automatically be opt-in to our Renters Insurance and $12.50/month fee will be added to your monthly rent ledger.

How soon can I move in?

One of our Leasing Agents will guide you through the entire move-in process. Once your application is approved, deposit and funds are received, and the home is ready, we’ll move you in. Now remember that the availability date of a home is important to consider when looking to move-in on a certain date.

Can I get a refund for my application fee?

Application fees are non-refundable. Please contact our office if you have any further questions.

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