We understand that when you have a maintenance issue, you want it fixed right away. Quite often, we find that basic troubleshooting can resolve your issue. We have provided you quick solutions to common problems below.
This one is a tougher one to troubleshoot. Often times it requires a professional to diagnose and repair. But let’s try a few things:
If you responded ‘YES’ to the following and it’s still not working, please submit a service request.
Most likely a GFCI outlet has been tripped somewhere in the house. Please take the following troubleshooting steps to see if this can be easily fixed.
First, be sure all light bulbs in the affected lights are not burned out. If they are, please replace them. Next, please press and hold each reset button on each GFCI outlet in the kitchen, nearby bathrooms and anywhere else for a couple seconds each. Then turn off the corresponding breakers for this area of the house and wait 30 seconds before turning them back on.
Please watch the video below.
Please watch the video below.
Turn off water at sprinkler valve
Water shut off valves often get stuck or difficult to turn. Please use a household lubricant (like WD40) to loosen a tight valve. Follow directions on the packaging of the lubrication. This will usually loosen the valve enough for you to get it moving again.
Garbage disposal not working
IMPORTANT – NEVER PUT YOUR HAND INTO THE DISPOSAL!!! This seems obvious, but please check to be sure it is plugged in. Often, over time, the plug becomes slightly loose. If the unit does not turn on, locate the reset button under the unit and press and hold it for a few seconds. If that doesn’t work, try resetting the appropriate breaker in the main breaker panel.
Coils clean?
The first thing we want to determine is what type of unit is this: Electrical or Gas.
There will be an electrical line that runs into the top of the unit. On this style of unit, there are two oval shaped access panels. These will be vertically aligned. The one you would want to access is the top panel. There will be two screws, remove these and the panel cover. Once this is removed, you will see a red circular button that says “RESET”. Push this button. If the unit is activated, you will feel a slight vibration when you place your hand on the tank. This will be the heating elements activating. If this fails, check your breaker panel to ensure none are tripped or in half trip mode.
The pilot may have gone out. If this is the case, the pilot will need to be lit. If so, the instructions for doing it will be labeled right on the pilot. After taking these steps, if the pilot light is now lit, let the water heater work for three to four hours before testing the water.
It sounds as though the light for the oven has blown out. This would be your responsibility to relight. It is very simple and easy to do. If there is a manual for your oven, please refer to it for instructions. If not, you can search online for a manual for that model or simply search for general instructions on how to change the light of an oven. If you prefer to have a contractor out to perform this, it will be at your cost.
At Bridge Tower, we’re all about teamwork! We take care of the big stuff- like HVAC, plumbing, and making sure appliances run smoothly. You handle the everyday tasks – like routine chores and minor fixes. It’s a partnership that makes living here awesome. We’ve got your back on the important stuff, and you keep things running smoothly on the daily. Teamwork makes the dream work!
Community residents lease homes in our Build-To-Rent communities. See our communities here.
✓ Knowing where to shut water off
✓ Cleaning up pet waste
✓ Aligning garage door sensors
✓ *Tenant caused damages
✓ Flooding caused by washing machine
✓ Security system
✓ Internet
✓ Cable
✓ Proper use of electric, plumbing, gas fixtures
✓ Changing light bulbs
✓ Toilets and clogged drains
✓ Setting irrigation control
✓ Clogged garbage disposal
✓ Replacing smoke detector battery
✓ Replacing smart lock battery
✓ Replacing thermostat battery
✓ Roof Damage caused by high winds, storms, or unkept tree limbs
✓ General trash from wind
✓ Lawn maintenance
✓ Tree maintenance
✓ Main sewer line clog (root penetration)
✓ Pruning and maintaining trees
✓ Cleaning gutters
✓ Replacing air filters
✓ Termites, bee hives, hornets nests
✓ Plumbing leaks
✓ Plumbing fixtures
✓ Electric fixtures
✓ Power failure to home
✓ Floors peeling
✓ Fences
✓ Garage door damage *unless tenant caused
✓ Exterior doors
✓ Fallen Tree
✓ Fallen Tree limb longer than 20 feet
✓ Maintaining storm screens
✓ Pest control 30 days after move-in date
✓ Air conditioning (not caused by dirty filter)
✓ Heating (not caused by dirty filter)
✓ Water heater
✓ Appliances
✓ Deck damage or rot
✓ Fans
✓ Foundation leaks
Single-family residents lease homes outside of our Build-To-Rent communities.
✓ Roof Damage caused by high winds, storms, or unkept tree limbs
✓ Fallen Tree limb longer than 20 feet
✓ General trash from wind
✓ Lawn maintenance
✓ Tree maintenance
✓ Pruning and maintaining trees
✓ Cleaning gutters
✓ Maintaining storm screens
✓ Foundation Leaks
✓ Knowing where to shut water off
✓ Cleaning up pet waste
✓ Aligning garage door sensors
✓ Setting irrigation control
✓ Proper use of electric, plumbing, gas fixtures
✓ Changing light bulbs
✓ Replacing air filters
✓ Pest control 30 days after move-in date
✓ Toilets and clogged drains
✓ Clogged garbage disposal
✓ Replacing smoke detector battery
✓ Replacing smart lock battery
✓ Replacing thermostat battery
✓ *Tenant caused damages
✓ Flooding caused by washing machine
✓ Security system
✓ Internet
✓ Cable
✓ Main sewer line clog (root penetration)
✓ Termites, bee hives, hornets nests
✓ Plumbing leaks
✓ Plumbing fixtures
✓ Electric fixtures
✓ Power failure to home
✓ Floors peeling
✓ Deck damage or rot
✓ Fallen Tree
✓ Fences
✓ Garage door damage *unless tenant caused
✓ Exterior doors
✓ Air conditioning (not caused by dirty filter)
✓ Heating (not caused by dirty filter)
✓ Water heater
✓ Appliances
✓ Fans
Wet wipes, diapers, paper towels, feminine products into the plumbing system regardless of what the packaging says.
Change air filters every month.
Mow, edge and trim your lawn as well as trim your trees and bushes.
Garage laser sensors – keep free of dirt, cob webs, grass clippings from blocking sensors.
Know where the breaker panels are, reset the breakers when your ac, heat, water heater or garbage disposal doesn’t work.
Pest control is the responsibility of the tenant.
Garbage disposals have a breaker under or on the side of the breaker. Reset it if it does not work.
Keep your air condenser free from grass and grass clippings. Use a hose to spray down to keep your house cooler and more efficient.
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